I'm sorry to hear you've had a bad experience with it. :( But I have to say that my few encounters with their tech support was fairly satisfying. You are correct though, about the output to video being somewhat vague, and I've seen other similar complaints. Maybe you ought to consider World Builder 3 or LightWave for more professional results. I've seen some terrific .AVI Vue movies, and I think yhat's what they really planned Mover mostly for--- for use on the WWW. As for reurning it, well, I think most, if not all, software companies would balk at that idea. Even a music CD is fairly difficult to return for anything other than store credit.