The info given to us by the programmer was what he understood was the case. We are all human and at times misunderstand a process or can't foresee that what we thought was happening wasn't.  Sometimes there are just things beyond any humans control that is not realized until after the fact and on this, that is the case. We apologize for the inconvenience and the blame is not to be placed on any one person but a system issue.

 

Thanks