Djeser is correct - the way to get a pretty rapid response from e-on is to contact the Support people directly. Not just post something on the Forum. I've had a very good experience with tech support on the few occassions that I've needed it. As nearly as I can tell, their Tech Support desk is manned almost around the clock, or if not, they certainly get right to the job when those people come into work in the morning. So, it sounds like you do indeed need help, and this is a job for Tech support. It just needs getting your request to the right people so that they can act on it it.