Quote - The best way to get support from Tech Support @ e-on is to put in a support ticket. The forums there aren't really for technical support and they say on the website that they can't provide tech support via email.

If you go to the e-on website, click on "Customer Care' and then "Contact a Technician". Have your system specs and your Vue serial number handy.

This is what I got when I did just that...put in a support ticket; please note that it says the response  will be answered in the DISCUSSION GROUP. (yes, I checked the box to send the response to my email. so far it hasn't even been posted in the discussion group...2 days later)

This e-mail is to confirm that your message to e-on software online support services has been succesfully logged as issue #1150819752.

A technician will normally post a response to your question on the discussion group by the end of the next business day. If you checked the appropriate box, a copy of this response will also be sent to your e-mail address.

Please note: although we do our best to ensure timely responses to your questions, we occasionally receive a very large number of messages, and it may take a little longer to get your response. Thank you for your understanding.

You can view your message here:
http://www.e-onsoftware.com/support/ShowMessage.php?id=1150819752
Please note that there can be a 30 minutes lag before your message is visible in the discussion group.
The response to your question will appear on the same page. We recommend that you bookmark the page for easy access.

This message was sent to jbandsma@gmail.com because you checked the box "Would you like an e-mail confirming that your message was properly processed?" when you posted your question.

Thank you for using our online support services. We hope you were fully satisfied with this service.