Chinacat, the "discussion group" means the tech support ticket and subsequent discussions on that ticket. This is usually between the customer and a tech support representative, although I think other folks that have had a similar problem can add to the thread. They don't mean the registered user forum or anything like that.

In addition, on the tech support info page, it says clearly that responses are within 48 hours. It looks from your ticket time that it's been about 24 hours? Maybe you could give them a chance to respond within the timeframe they state?

Sgiathalaich