Found that support time varies, even when filling in the support form. Worst so far, a bug report in VUE4 that still hasn't been answered, best sofar an update problem with V5E that was solved within minutes and included a callback from the Paris office by the tech. who had been working late and was on his way home (Friday 8pm) when he heard the phone ring.

Ofcourse calling E-on's Paris office isn't the cheapest solution, but if you really need that problem fixed ASAP then spending $10 or $20 on a call isn't that much, come to think of it in these days of Skype and clones you can talk to them for 50c an hour from wherever you are.