Forum: Community Center


Subject: Enough at the galleries

Unicornst opened this issue on Jul 09, 2006 · 35 posts


Doc000 posted Sun, 09 July 2006 at 9:10 AM

Same problem here.

And just some advice for you Rendo folks.  When someone brings up a problem, don't immediately go on the defensive and tell the end user that it's THEIR problem and something THEY need to fix.  The very first reply from a Rendo person on this topic wasn't "I'll check and see if something is wrong"...it was a response to push the problem back on the end user.  It happened with the resizing issue, it happened with the ebot issue...it's happened on just about every issue I've seen brought up since the conversion of the galleries.  Considering that this is a website where people spend money (sometimes, quite a bit of it), that kind of response is absolutely horrible.

It's not the problems with the site that make people mad.  It's the immediate attitude of "It's YOUR problem, not OURS" that makes it miserable.