greetings. i wanted to express my extreme satisfaction with the customer service i received from you, mendy hicks. you were personable and attentive to my problem, and i didn't feel like i was just another customer with a complaint. you dealt with me approrpriately and respectfully. i want everyone who read this to know that my order was received and that i was very pleased with how things turned out. the fact you were ready to deal with me one on one meant a lot, so thank you for doing that. i feel you went above and beyond your duties for an online store. you have my intense gratitude!