You're absolutely right Blackhearted, and it isn't your responsibility to provide technical support for DAZ products!

Of course, you're the merchant and right or wrong, when people have problems with your product, regardless of the cause, you have to expect that they will come to you for help. It's natural for them to do that.

Now, to give yourself some peace and less irritation, and as a service to the customers that we know you value, the simple solution is to put a notation on your page for GND that "this product is not compatible with the DAZ V3RR (reduced resolution) figure". Yes, we know...you shouldn't have to do that. But, if you do, it will save you heartburn and eliminate the deluge of emails and make your customers love you even more.

It's all fun and games...
Until the flying monkeys attack!!!