I don't use either of those figures, however, I'm a believer in not putting something up for sale until it works properly.  I don't believe in selling something that only 1/2 works with promises of fixes and upgrades "soon".  I know I certainly wouldn't knowingly buy something that had that condition attached to it.

So IMHO those figures shouldn't have been released until they were in 100% working order, and if they couldn't provide an update to fix the issue within a "reasonable time" (IE: a few months), the figures should have been pulled.

"It is good to see ourselves as others see us. Try as we may, we are never
able to know ourselves fully as we are, especially the evil side of us.
This we can do only if we are not angry with our critics but will take in good
heart whatever they might have to say." - Ghandi