Okay I'm going to say this as tactfully as I can and I hope you all understand where I am coming from here.

We as staff can't discuss others issues in detail like that thread was requesting (no, demanding) so we state over and over again that the person involved needs to contact the appropriate persons if they have an issue about their incident and want to discuss further.  And still there was no productive discussion going on there at all, it was simply started because someone else that doesn't have all the facts and info wanted to stir things up.  Members sharing "some"private communications in a public forum without the permission of both parties of the communications is very inappropriate. The manner in which the thread was started didn't invite a productive discussion and it wasn't going that way so we locked the thread.

And to be honest since we will not discuss the details and facts then certain parties can twist things and spin them however they want to make it look like the store staff is 100% at fault.

Its very difficult for us sometimes because we have to maintain the privacy of the issues on a specific situation therefore nothing we could say in that thread was going to turn it around to a productive discussion because that wasn't the intent of it in the first place.