I understand Khai and cliff-dweller, I do.  

I can assure you of the fact that we use this ability very carefully as we do respect the privacy of our members and only in situations that it becomes necessary do we use that ability.  Since I have been here, its only become necessary a handful of times. Thankfully most members that are getting harrassed, threatened, etc forward us the direct communications so its not even necessary to view the site mails.