Forum: Poser - OFFICIAL


Subject: About the poser protection

3-DArena opened this issue on Apr 25, 2001 ยท 39 posts


tbsro posted Wed, 25 April 2001 at 4:16 PM

I think what everyone is worried about is not that they have to spend time to get the information, but the following two points. #1 What if Curious Labs goes out of business or sells Poser in the next few years. Then how are users going to get their registration information after the inital three uses? I know you probably don't see that happening, but I don't think anyone ecpected Metacreations to sell it either, at least not in early versions. #2 Customer service from many companies is rather lacking. I'm not sure how the support at CL is. I've heard good things and I've heard bad things. But I think alot of people are afraid that they might have a big computer crash in the middle of a project that is about to be due, and that they will ask for another registration and have to wait several days for a response. Not a good thing. You have to admit that this method probably will increase your need for tech support staff. Do you think that this might increase your overhead? Do you think the increase in sales will cover it? If not, you may end up having to increase the cost of Poser just to cover the new tech support staff that will have to spend time helping people with registration problems. I have had my system crash five times in one month before (about 2 years ago) and I'd hate to have to think of calling or e-mailing to get new registration information two times in a month. :( I'm not trying to be negative at all. I understand your need to protect the software, I'm just trying to be sure that CL is prepared for all of the problems this may cause, too.