brycetech opened this issue on Oct 21, 2006 · 33 posts
Rayraz posted Sun, 22 October 2006 at 2:31 PM
oi I just read u thought about Alienware. Let me tell u, dont go for it. We've ordered an alienware laptop in march, by the time we got it, it was arleady in may. Since then we've had to replace 1GB of RAM, the vidcard, send it back to alienware to have the motherboard replaced, send it back to alienware a 2nd time to have a cpu-fan replaced and now there's AGAIN another failure, this time on the output of the Soundcard.
Then there's the dual opteron system we ordered from alienware, it took again ages to arrive, and once it arrived it looked like someone dropped it down the stairs! There were big dents in it, the case was broken and the system didnt work. Also the system was delivered in back alienware box repaired wih lotsa tape. And as if the fact that the box had been repaired with tape isnt strange enough, the neutral box that is usually around the black alienware box (to hide that it's an expensive computer) was not even there.
After all this bullshit Alienware told us the only thing they could maybe do to compensate was to give us some free extra warranty. So, we decided to indeed apply for this extra free warranty as compensation. Guess what they told us? Our sitation wasnt bad enough for them to give us the extra warranty as compensation.
So yea.. Alienware systems... The only plus side is that when their systems DO work, they're hella fast. But they're expensive, unrelieable, and the service is crappy (the phone personel is polite and helpfull, but the results just arent there).
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