Hi WS

From what I have seen in early threads, people are saying that if you exactly copy and paste the whole serial number from your e-mail into the first field (instead of manually typing into each field), then it should work.

Failing that - you might just have to persist with submitting a Tech Support question and/or keep an eye on the forums.

It looks like E-On are getting swamped (as expected) as everyone has questions, but I expect the initial tide will ease off.