I managed to get on their forums and saw someone had posted they had finally gotten through to e-on on the phone after 1.5 hours.  The e-on rep explained how swamped they've been and to try calling back in a few days.  A few days?!!!  Yikes.  I hope e-on will at least continue to process the orders that have been placed?

I dare you, while there is still time, to have a magnificent obsession. --William Danforth