Shrug. I posted a "member opinion" to the front page feature but it wasn't accepted. I guess by "opinion" what they mean is "uncritical adoration".

If the RR database is so poorly designed that it takes a Herculean effort to change the username then it's certainly a novelty to expect the customers to foot the bill for it. If it's well-designed and the change is easy to do then it's just opportunistic money grabbing. Either way, what's left of RR's reputation takes another dent.