Darboshanski opened this issue on Nov 27, 2006 · 105 posts
XENOPHONZ posted Thu, 30 November 2006 at 11:11 AM
Oh.....I had my own version of HP tech support fun on the phone. I'd been able to successfully restructure my video adapter's resolution settings by uninstalling & then re-installing the video chipset driver. It worked great -- temporarily. Unfortunately, upon the very next re-boot the video driver reverted back to its old (incorrect for my monitor) settings. So on a whim, I called up HP tech support. I got a heavily Indian-accented woman on the phone. She'd been very well trained with cookie-cutter solutions for any and all potential problems that might arise......and she was utterly unable to think outside of that box. Frankly, I knew more than she did........outside of a couple of built-in tricks with this particular model of PC. I wasted approx. 2 hours of time with her.
There was also a mistake in HP's online documentation. The PDF manual for my model of PC said -- in brief -- that my machine had "numerous slots for add-in cards like AGP and PCI. However: my PC actually has TWO (2) spare slots. One PCI and one PCI Express. Which is actually a good thing, video-wise.
They say that all's well that ends well. I bought a new video card this morning. I'm looking at the box as I type this. It's an ATI Radeon 1650 Pro w/512M DDR2 RAM for PCI Express. It just happened to be on special this week. I think that I got the last one on the shelf. So I've gotten a better card than I expected out of the deal.......although it did cost me some additional cash.
Of course, this hasn't exactly "ended" just yet.......I've got to install the card tonight. I know whether or not I can relax after that.