Heh..Tirjasdyn..I've been calling HP tech support on a weekly basis (sometimes daily) for various problems for the last 14 years, so likely we've chatted..;) if you did printers that is..;)
I've heard many HP techs fixing other problems on the line while I play 'stump support'..;) Sad to say, it's getting easier...;)

They're all in Washington state and Canada now..a few left in Idaho..;) 

One thing I noticed last time I looked (or could afford to) at general parts and technologies; the motherboards, chips, etc., change at least on a quarterly basis, it's probably even faster now. It's hard to develop a mastery on technologies when everything changes that fast..;)

I wish I'd said that.. The Staircase Wit

anahl nathrak uth vas betude doth yel dyenvey..;)