Darboshanski opened this issue on Nov 27, 2006 · 105 posts
XENOPHONZ posted Thu, 30 November 2006 at 12:12 PM
It's a job that I wouldn't want. As in any job which involves dealing with the public on a regular basis -- there's another side to the coin.
Like the person who calls in wondering why they can't get their 3.5" diskettes to fit into the non-existent slot on their brand new machine -- or the jerk with an attitude problem who's mad at the world in general, and who's decided to take his personal anger out on the tech support rep today.
So....while un-knowledgeable tech reps are a hazard -- so are many members of the general public. Ask any forum moderator. The experience probably isn't too far different from that of a tech support rep.
There are total jerks to be found standing on both sides of the counter. It must make things interesting when BOTH the customer and the tech rep are total jerks. But there is this: in such a case -- they deserve each other.