I was in retail selling computers for about 8 years or so. it's a constant relearning process, and just when you think you know it all, everything turns 180 or you.

That's why I finally bailed from that career.. WAY too much after hours boning up one what''s new. I always prided myself by being "in the know", but unless you want a permamant seat in the Geek Squad, you have to let that go.

That said, I really expect a tech support person to be able to annswer a pretty basic questiohn about a current system. I have a very hard time believing that they'vce never gotten a question about putting a video card into a new system. That's pretty basic, and NOT knowing the systems don't come with the proper power supplies is pretty bad. I'll be emailing HPabout that today.

I don't care if they outsource (though I'd prefer they did NOT), and I don't care if a support person is in India or is from the Bronx, but they NEED to be able to actually offer support and anwswer questions.

If the guy at Best Buy knew immediately what the problem was, why didn't HP's tech support?

Way too many people take way too many things way too seriously.