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That said, I really expect a tech support person to be able to annswer a pretty basic questiohn about a current system. I have a very hard time believing that they'vce never gotten a question about putting a video card into a new system. That's pretty basic, and NOT knowing the systems don't come with the proper power supplies is pretty bad. I'll be emailing HPabout that today.

I don't care if they outsource (though I'd prefer they did NOT), and I don't care if a support person is in India or is from the Bronx, but they NEED to be able to actually offer support and anwswer questions.

If the guy at Best Buy knew immediately what the problem was, why didn't HP's tech support?

Because they don't train them to know.  Not that Best Buy does either...you got lucky there...unless things changed since I last worked there...at best buy they only train people to read the little tags on the shelf.

But if your complaint gets heard Bravo... I hope they listen

Tirjasdyn
http://michellejnorton.com