They must do it by hand. When I first got Vue 4 the gal forgot to add the last 3 digits, wasn't able to use the program for a week and no one at the vue number in Oregon could figure out why. They need to hire folks who can do customer service and they need computers that can handle customer service. I go through this every time I buy something from them. I don't think they care, they are selling their product and that's all that counts to them. Most companies have the money out of my account before I hang up the phone or close the web page...lol