As for "take the money and run", I don't think so :) When they issued the "buy P5 and get P6 for free" I had absolutely no problems; when I preordered P7 I waited two, really TWO days before getting the download link, and I was one of the latest to preorder, so.... Tori told you to wait, and as she said it on a friday evening it could be that you'll be contacted not before next monday or so, normal business practice :) Another thing out of my mind, excuse me if it is all but crap: if you bought P6-free P7 from EF site, I don't think you can request your P7 copy from CP store, and vice-versa....is this the case? This is the only thing I can think about your coupon not working in the CP store. (At least I think that EF and CP have separate stores, even if it's the same company, with separate order tracking systems). Ehr...did you downloaded P6 when you bought it??? I know links works for 30 days then go away...obviously, December 15 is over this period from your order, it might be that your correspondent was referring to this. I don't want to be rude or dismiss you, I am only venting out my thoughts hoping to help. Good luck :)