This is all EF. They messed the order up. Period. A preorder such as mine should take precendance (sp?) over new orders. It is my opinion that a case such as mine should be amended ASAP, not wait a week or two and someone might get to you,  if not call us again, when we are not so busy. The source of my frustration is that its nearly impossible to get in touch with anyone who can help you. 
They have reps cruising these forums, as you can tell these folks have access to my files, yet did any one of them do anything to help me? Not one. It took them time to access my files, why not either fix the problem themselves, or alert someone to fix it.
Where I work, the  person who sees a problem is responsible for making sure the problem is resolved. If I shrugged my shoulders and said I'm too busy and its not my job anyhow, I would be fired. As I should be.
Resolving customer issues or complaints is always Job#1. 
At least it is when it comes to MY clients, big or small. I expect that same work ethic from others. If they hem and haw and pass the buck, they lose my respect and my dollars.
So there. 
By the way lucsteff, I'm not venting at you. but at the EF REPs WHO I KNOW ARE READING THIS, yet DO NOTHING constructive or helpful.
You are just a freindly voice in the wilderness, and I apprediate your concern.

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"Have you ever made a just man?"
"Oh, I have made three," answered God,
"But two of them are dead,
"And the third--
"Listen! Listen!
"And you will hear the thud of his defeat."

-Stephen Crane

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