This must just be a perspective of time thing...

When I placed my order I ordered the wrong platform, so I had to contact them and get that fixed. I sent a note to support and contacted one staff member directly.

Knowing that people sleep, and have other things to do as well as hold my hand, I waited. In my opinion, that they got back to me in two days was fast, considering all the other things going on. They corrected my platform issue, but I then had another point of confusion on my end over Miki (I did my order through p6) and wanting to know if I could use her on both my Mac and PC copies of Poser (P6-Mac, P7-PC). Again, I sent a note to the same person, and he copied off to a technical person to find what I needed to get (the Miki Face module - which I forgot I had ordered 6 months back before I even had Miki :) ). Waited over a weekend, got a reply sometime that following Monday.

Worked for me.

In my opinion, given the size of the operation and the scale of a new core product rollout, they were very fast and very attentive to me.

Give them a little time, and make sure you have done everything on your end that you can.

On a weekend, I don't expect people to be in there working. And I don't expect them to have remote login access from home to get into the servers for my issues. Probably the only employees with that access are the guys in the IT office. Being near the Silicon Valley (near as I can guess from where Starlet lists her home), they probably have card key access to a secure office that might not even work on weekends. But even if they can get in, I would not expect them to be working on a weekend. That kind of expectation is just unreasonable.

Starlet noted above that your order had never completed.

"You actually don't have a preorder right now. I would attempt to place your order again. That is the current reason you don't have a link."

• When ordering at CP, I make sure I get an invoice, and then I go to 'my stuff' and review the order to see if everything on it makes sense. If something doesn't make sense, or if the order doesn't show up - I'll contact them to ask if they got it after waiting a little bit, and failing that order again. Likewise with any e-com site.

Right after ordering, did your order history / invoice look normal?
Check over your invoice and order history - if you spot anything funny, at least you will know what points to raise in getting fixed. See if your credit card was ever actually billed... If not, your order was probably never ever inputed, which seems to be what Starlet was writing above.

Truth has no value without backing by unfounded belief.
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