Barrelhaus, do what Arcady told you. Check every bit you can from your part, invoices, donwload links for your P6 (even if it could be expired by now, but at least you must have gotten it at the time), emails about the matter (I've received at least two of them, one when ordered and one when the download link became available), credit card movements....and I mean EVERYTHING. If there's something amiss, recollect all the infos you can and recontact them, making sure they are addressing the problem on the account you really have, not on some "Mr. Haus Barrel" that could be around (you know, if your name is John Doe, they must work on John Doe's account....). - If you have the original email with the download link and serial number for P6 (as I have understood, you ordered P6 with free P7 when available, correct?), try to forward it to the sales helpdesk by mail even if they wrote not to do it on the main help page, or at least have the invoice number at hand when calling; keep trying, there MUST be someone who can help... - If you haven't received it, then make sure your order was correctly placed (you can see it in your account informations, on then EF site); it could even be that your provider hasn't even received the mail... - If you can see credit card payments and you can't find anything from EF, try to replace your order and be absolutely sure you get at least an online invoice; as I said, an email could be missed in action....but the online invoice is there for you, in the account page, everytime. Now I've ran out of ideas, but above and in Arcady's post there's all you can do to address the problem :) And another thing: be patient, Tori told you "You can always track me down on the CP forums if you don't have what you need by the end of next week", that means this current week :) Good luck again, keep us informed ;)