originalkitten opened this issue on Dec 20, 2006 ยท 9 posts
williamsn posted Wed, 20 December 2006 at 6:29 PM
We confirmed today that although AOL eBots were sending properly, AOL's servers had blocked us from sending any more emails to AOL recipients. A large majority of eBots to AOL recipients in the last few days never reached their destinations.
We were in contact with AOL today and have been approved for bulk-sender whitelist status. This should take affect across all of AOL's servers within 24-48 hours. After that time, our AOL email users should continue receiving their eBots as usual.
Keep in mind that this is not a guarantee of delivery. Any junk mail filters you have established through your AOL account or your email client can still prevent you from receiving Renderosity's mailings, even if you have not specifically added Renderosity to your spam list. A sure way to prevent this from happening is to add Renderosity email addresses to your address book in your AOL account and/or the client you check your email with. Renderosity eBots come from ebot@renderosity.com and the newsletter comes from newsletter@renderosity.com.
We are still looking into reports of eBots missing for our MSN/Hotmail, Yahoo!, and Gmail users, and will update you as more information becomes available to us.
Thanks,
N
-Nicholas