cobaltdream, Thanks for the reply. I will wait until Saturday at 5:09 pm which will be exactly 48 hours since order and more than 24 hours since contacting the sites support staff. I've done as stated on the site reguarding giving correct email address to them if email wasn't received.  So although I share most of the blame I feel that I should have at least been sent some kind of notification that my emails were at the least be read and the situation being looked into. I have nothing against the site or the personnel of the site, but since this was a purchase for my daughter ( I don't use MayaDoll, but she likes the Yuna character that you can get for her.) who liked the Maria character for her as well as the Yuna present you get for purchasing from their store, this will probably be my one and only purchase.