This is a damn shame.  I've dealt with these guys and I was looking forward to buying a load of their mocaps.  Now, I'm just confused.  The unprofessional reponse in their letter is what really gets me.  It's one thing to have a bad item for sale froma  thrid party, but it is an entirely different matter to treat people so poorly.

What happened to ethics and good will in business? 

Don't they know word spreads really fast ont he net?

I'm absolutely disgusted.