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That was really unnecessarily snarky, given that the guy only pointed out the blatantly obvious.  When you have a rigid, inflexible policy ... with "exceptions" ... people are going to point that out.

oddly enough, that sort of proves my point in what I'm saying.....that wasn't be being snarky.  I do try to make it blatantly obvious when I am.  That was me doing my best to be poigniantly straightforward, and minutely sympathetic.  Which is what I mean by tone not being recognizeable in the typed word on message boards.  Had I posted that as a .mp3 for all to hear, you'd probably have caught my tone.

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Knowledge is knowing a tomato is a fruit. Wisdom is not putting it into a fruit salad.