I have read what you have posted several times ,however you haven't answered the simple questions.
OK let's take them one at a time:-

1

  * One reason is, **
"that a small proportion of the membership voted it as one of the top complaints in the Community Survey.* * OK good reason perhaps. How many people voted for that or what percentage of the membership was that? Are figures available?

Now you must agree you have not answered that question in any of your previous statements.If you have please say specifically where.
Thanks*