Um... just because they don't answer a message, doesn't mean it's anything personal.

I was away from the community for two years, and when I logged in here, I saw there was a question from a potential customer that had been here since last June.  I never received a notification about it in my email.  I feel badly that that person thinks I ignored them, but there's not much I can do about it now.

Has it occurred to you that maybe Renderosity's BOT just failed to let the merchant know you've sent them a query?