""many companies don't include a full copy of your O/S. They only include a recovery disc. ""

Yet another reason to build your own and actually the very reason I first started.  I didn't want a bunch of crap installed on my system I would never use.

As for technical support or pc repair.  Many places like comp usa - or even many local businesses offer support for either a time frame (ie 1-2 yrs) or per call basis.  If you really needed to go that route and your manufacturer warranty was up (w/e) it would still cost less in the long run.  Plus you get the bonus of english speaking help.

I am:  aka Velocity3d