I've had 5 pcs, 3 from PC World, 1 from Comet and 1 i built myself with help, they have all had the odd problem but the hand built one was a nightmare and i'm never going that way again, the 3 from PC World all needed new monitors so rang and told them, next day a new monitor arrived, the packard bell actually had 3 monitors in its 3 year life, the acer had 2 and a motherboard and the new HP had one changed because of a dead pixel........the new HP and the HP from comet have been great so i'll be looking at HP again, but will be happy to by PB too as my laptop is a PB as is my old graphics machine which has been so abused yet still runs almost silent and rock solid........the only thing i can fault PC World on is the time it takes to get through on the phone.......Steve in the UK