Dell??? Yeah right. My son had one about 5 years ago and support was crappy then too. One day after purchase the mouse died. He called the store where he bought it and was told "you'll have to contact the manufacturer". I just bought him a new one. Then after a few months something else went haywire and he called tech support. After several hours on the phone he was ready to scream in frustration. I managed to get it working again and spent the next year babying that thing. He saved enough to buy a new comp and had one built to suit his needs at Comp USA. But it isn't just Dell that is like that. Our Internet service is the same way. Oh you get tech support alright but they keep you going back and forth without fixing any problem until any warrantee is expired and then tell you you'll have to purchase a new part. In my case it was a modem costing $100.00 I'm glad to see that the junk was sent back to the company. Hope the new one is better.

Let me introduce you to my multiple personalities. :)
     BluEcho...Faery_Light...Faery_Souls.