**rl2000 that is really rotten!!

 I think decent customer servicereally  is an ethical issue. There is an issue of trust. When someone goes out and sells they are asking you to trust them. If you cannot trust them to back up their advertising it is false advertising, Of course it is hard to prove if it is  intentional and thus a crime, but there is nevertheless an ethical obligation and false advertising due to sloppiness implies somesort of  breach of trust and is an ethical matter.
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