Help is great. Absoluteltly for it.!!  Venting is also absolutely appropriate!! as is sharing what is happening to you. Because if we don't how can we tell if it is just us?  I was thrilled to find others were having the light problem because that meant that  e-on would be looking to fix it.  As to letting a piece of software spoil you week, well, it depends on how essientail it is to your livelyhood or quality of life, some of us don't have a huge range of choices and if you are lucky enough not to be one one of those , well keep your fingers crossed or what ever, because you never know what is around the corner!!