Actually they do that, by using different DLL’s, API’s, etc. for different OS’s. Some work for XP and others work for Vista, some for 32 bit and others for 64 bit. So, you might say they are writing four different programs to meet the needs of all users. The major problem is that each OS build is different and has different requirements.  So once Vue gets all of the code set to work with OS build X, and along comes build Y, everything can change. 

 

To add, the reason I put so much emphasis on tech support is fundamental. If one person has a problem and reports it to Vue Tech, and 200 other people see that problem was reported by reading the posts in the forum, and do not make a report to Vue Tech, they have just defeated the idea of tech support. 

 

It is like this, if as the Software Design Engineer, I get one complaint about a glitch, and there are actually 200 out there that I do not know about, then this one report gets last priority, while I am fixing other bigger problems. I wish everyone would understand how important this report system really is. The more complaints about a problem, the sooner the programmers will focus their attention on the problem.

 

I have to tell you VUE have missed their expected release date, and that is costing them major retail bucks every day they cannot afford to lose.  

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