Quote - When looking after individual users, with computers on internet and networks we found 1 PC Technician was frantic with 40 - 50 users, without locking up the PC.

Oh yes... you couldn't pay me enough to do help desk support anymore. I'll stick w/ services, thx. :D I was fortunate - my last job had ab't 50 employees total, 3/4 of whom were programmers who could (and preferred to) do their own desktop maintenance. The rest were DBA's, project mgmt, web-user support, and CM types who were the same way. /P