I did some pc tech support back when I was finishing up my CS degree, and I was fortunate enough to the one Mac guy (I hated macs at the time, lol). The old Power PC 7x00 with which version of MacOS was terrible....and yes, those had all sorts of problems. Apparently someone fired Jobs and the company had several years of really bad leadership.

However, once the iMac (or whatever the bubble computer/monitor thing was called), I changed my mind. The OS was solid, and the machines were a breeze to get up onto the network. I think it took about 1/2 the time to get them set up compared to a dell. And I don't think I ever had to troubleshoot one of those, except to upgrade memory or hard disks.