Ok, Bryster, I tried to do what you showed, and no luck.  I even put all the settings visible to the same or as close to it as I have.  Oh, and thanks for showing me the surface/volume menu.  I hadn't found that one yet.
  
Agent Smith, well, same for you as well.  I even bumped the bump height to max with no luck.

What am I not doing or doing wrong here? i tried to post screenshots of the entire process, but for some reason it woulndt work.