Quote - Hello Ryan,

I just wanted to point out that you did not submit your scene with the correct parameters the first time... So we helped you see that you had made a mistake in your scene parameters (freely) and then after that you sent your project to Respower. How nice.

I am sorry that you did not resubmit it. You probably would have been surprised about the turnaround time.

Fred

Fred,

At this time, we had issues with the CC acceptance...one being we had 3 files to render and your system allowed a CC to be used only once in an entire account.  I had to use the 2 company cards and my own personal card. 

Well, we used 3 CCs trying to get it to render the 1st time and when the parameters were wrong (my fault), we did not have 3 more CCs to use.  Your employee told us the solution was to setup a paypal account instead as that was a proven solution until the kins were worked out.  The bank told us 2 to 3 business days to even set up the PayPal to our account...so we were sort of left high and dry due to where development of the farm was.

In fact, I was coming on here to praise the farm as it was nice and user friendly...just wasn't ready for the public yet like I'm sure it is now.  We will be using your farm in the future as it's much better priced and doesn't have the average wait that ReSpower does.

I don't think we did any sort of a$$hole thing here.  We used it to a few issues:

1. I sent way too high of parameters for the farm.
2. CC acceptance issues were there with no time to set up PayPal
3. There were some confirmation issues with the files at that time
4. The deadline caused the language barrier during farm setup to be a bit too much this go-round

Like I said, we used it in pre-release.  These issues I'm sure in no way exist anymore, but simply put, the timing of the project was just shit and had to go to respower.  Think we liked that it cost us and the a bunch more to go through them? No.  But when the client switched back to animation from stills the day before due date (after we said time was too close for animation), and Respower said they could run it on 250 comps at one time for me with zero wait and a client breathing down my neck....I had no choice.  I'm sure turnaround time would have been fast...it wasn't a speed issue.  Other circumstances caused this decision.  Please understand.

You'll get our biz next go-round.  There will be 2 or 3 more 2-3 minute animations coming in the next 6 months...this one just couldn't happen.  Came to us too late, with no time on our hands, and you in final stages of going public.

-Ryan

-Ryan Spaulding
 VueRealism.Com