Karen could be referencing the problem in P7 of the Delete key not doing anything, which for me seemed to be a "sometimes" problem. Sometimes it worked, sometimes it didn't.

I definitely like the addition of the Shift-Delete function. By not writing the deletion to undo it works much faster and is nice if you know you won't need to undo the delete.

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If you're joking that's just cruel, but if you're being sarcastic, that's even worse.