I used to send the log files to e-on also until one of their techies responded with "this doesn't really tells us much so don't send any more"
The fact is, these log files almost exclusively pointed to something happening within Vue 6 because it's name was there for all to see, what it meant I have no idea but from their response, not a lot!!
I'm trying hard to help I really am, I want it back working as it did!!

Injustice will be avenged.
Cofiwch Dryweryn.