I've bought quite a bit from DAZ/Zygote and have had a few delivery problems in the past. Usually it was my fault though not always. Regardless, they always came through within a very reasonable time period. Once I found an item so appealing that I bought it twice, several months apart. Even then it took another month or so before I noticed. DAZ gave me a full credit for the 2nd purchase. How many companies offer guarantees against user stupidity? .