Quote - Pay the bit extra then you get tech support (from Texas, not India) and guaranteed service, usually NBD or less.
   Just for the record I build my own PC's but have also bought a couple of ex-lease PC's from Dell off E-Bay. A 2 or 3 year old computer for about $200 is good for the wife or home render farm.

In the States they have US based tech support again. In Canada they still use the call centres in other countries, and not just India.  Occasionally if you call you do get connected to an office in Canada though, but rare.

"It is good to see ourselves as others see us. Try as we may, we are never
able to know ourselves fully as we are, especially the evil side of us.
This we can do only if we are not angry with our critics but will take in good
heart whatever they might have to say." - Ghandi