RE: DELL  

I have five Dell PC's (I have a business so some do work stuff).  One is a new bigger, larger, faster (ETC, ETC) XPS.  They all work well except the XPS which sometimes recognizes its Firewire connection and sometimes doesn't.  It was kind of humerous to try to get it fixed with Dell XPS Tech Service. (in Bophal India).  Because it's not a continuing problem they couldn't do anything about it.   The techs I talked to were not computor Gurus, they read from a script and trouble shoot from that.  If you have something that's not on the script, yopu will run into trouble.   They kept telling me I didn't have the right/current  drivers (I did).  The fix I came up with doesn't fix the problem but addresses it.  I turn the firewire drive off and then back on.  It works but still isn't the right solution.  I have had problems before but Dell has been pretty good fixing them.  I'm not satisfied with Dell on this but I have good luck with them before.  I appreciate your telling the  problems because it will help me decide as I replace computors.

You ought to try sending a copy of your troubles to PC WORLD.  They have a track record of making things right.

Several have suggested that your problem should have been addressed and they are right.. Send it back!