I have alot saved from the other puter....matter of fact am going to dump vista tomorrow...there is nothing on this new puter to save....and take my other puter over to a friend's house who has a friend...that works on puters for a living and let him fix it.....should have thought of that first before buying a new one I really didn't need......was just so angry with Best Buy....ugh...they were awful...tried to charge me about 400.00 to put a new hard drive and back up some data...live and learn...thanks to all...huggers, Carol