Quote - In the States they have US based tech support again. In Canada they still use the call centres in other countries, and not just India.  Occasionally if you call you do get connected to an office in Canada though, but rare.

Actually, I have had to call tech support several times in the past month on our work Dell's (as a lot of others my home computer is self built).  Every time I called tech support, I had to talk to someone whose name I can't pronounce and who barely spoke english.  In addition, this was on warranties where we paid the extra for the NBD (here in the Texas sticks should be called next business week) warranty.  Anyway, so I am not so sure all their support has been returned to local call centers.

Regardless of where their support is located at, it is certainly the cookie cutter approach that someone described above.  They have an exact script they follow and if they hit something not on the directions, I always get "please hold."  On the flip side, once they fnally realize the problem (which I tried to tell them from the start what was wrong), the guy they send to do the actual work has been great.  Even with this, I still wouldn't buy another Dell for my company.

Sorry you went through this, but glad you found a local company to help you out.

Oh and my first computer was a Radio Shack Color Computer 2.  Then did a huge upgrade to a Comodore 64 (GEOS . . .  I remember that, ah memories . . . )

"If you are neutral in situations of injustice, you have chosen the side of the oppressor." -Desmond Tutu